Frequently Asked Questions

Everything you need to know about your Activ Abou Alaa shopping experience.

What is your shipping policy for sports gear?

We offer nationwide shipping across Egypt. Orders are typically processed within 24 hours and delivered within 2-5 business days depending on your location.

Can I return or exchange footwear if the size doesn't fit?

Yes, we offer a 14-day return and exchange policy. Items must be in their original condition, unworn, and with all original packaging and tags attached.

Are the products on Activ Abou Alaa authentic?

Absolutely. We pride ourselves on providing 100% authentic sports apparel, footwear, and equipment from official brands and licensed distributors.

What payment methods do you accept?

We accept various payment methods including Cash on Delivery (COD), credit/debit cards (Visa and MasterCard), and digital wallet payments for your convenience.

How do I track my order once it's placed?

Once your order is shipped, you will receive an SMS or email with a tracking number and a link to our courier's website to monitor your delivery status in real-time.

Do you offer any warranty on sports equipment?

Many of our technical sports products come with a manufacturer's warranty. Please check the specific product description or contact our support team for warranty details on a particular item.